Refund policy

Returns, exchanges and refunds

You can request a return, exchange or cancellation within 14 days of receiving your item. To be eligible, the item must be unused, in new condition and in its original packaging.

To start a return, email orders@soplira.com with your order number and the email address or last name used on the order. We will confirm whether the return is accepted and send you instructions. Items sent back without requesting a return first cannot be accepted.

Damaged, faulty or incorrect items: contact us within 14 days of delivery with photos of the item and the packaging, and we will arrange a replacement or a full refund at no cost to you.

Refunds: once your return is received and inspected we will let you know the outcome. Approved refunds are issued to the original payment method within 10 business days. Depending on your bank or card issuer it may take additional time for the refund to appear on your statement.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, faulty or incorrect.

Questions: orders@soplira.com